Doc Halo Blog

Please Don't Be Polite

One of the most challenging aspects health systems face when implementing a clinical communication and collaboration platform is texting etiquette. Because texting removes the non-verbal signals that allow us to understand the tone and context of a message, we often add emojis to convey feelings, and to be fun or polite. But given the number of distractions physicians, nurses and clinical staff face, sometimes even a “thank you” can be a major interruption.   

The Secure Messaging Integration Road Map

HIMSS-booth-300.jpgSingle-department and stand-alone solutions are becoming relics of the past. Today’s communication technology must integrate effectively with critical hospital systems and established workflow protocols.

What is the Only Thing Worse than Revealing PHI?

The only thing more dangerous than revealing protected health information is mixing it up.

5 Ways a Clinical Communication Platform Improves HCAHPS Scores

Much has been discussed about how real-time clinical communication can improve patient outcomes, reduce medical errors and streamline clinician workflow. You may not realize, however, that better clinical communication also leads directly to higher patient satisfaction scores.

Clarifying The Joint Commission’s Secure Texting Endorsement

UPDATE: 12/22/2016—After further review, The Joint Commission has reinstated its ban on the texting of physician orders.

As the leader in healthcare secure texting, Doc Halo collaborated with The Joint Commission on the research that led to the May 2016 reversal of a previous ban on the texting of orders and continues to work with the organization to arrive at best practices.